Stop the breakdown before it stops the line.
Servisa is a CMMS for factories and industrial plants. Build the equipment hierarchy and nameplate records, standardise your PM activities, plan them by time or running hours, run work requests and work orders through your own approval route, and analyse failures until the interval is right — aligned with ISO 14224 and ISO 55001.
Sixteen modules, built around the equipment.
Equipment-centric by design: the asset carries its own nameplate, activities, failure modes, parts and cost. That is what makes the reporting comparable across every plant you run.
Equipment management
Equipment families, technical attributes, an unlimited hierarchy tree, nameplate records and the PM activities defined per family.
Technical archive
Standard coding, technical nameplate, manuals, drawings and datasheets uploaded against the equipment or its family.
Location management
A tree of plants, halls, lines and rooms. Move an asset and its location moves with it, so the crew always knows where it stands.
Maintenance standards
Standardised PM activities and checklists per equipment family — defined once, reused on every identical machine.
PM & CM planning
Daily, weekly, monthly or annual schedules, based on calendar time or running hours, with an alert lead time you set.
Work request & work order
Report a failure, raise the request, issue the work order, route it to a crew or a person, and track its status to completion.
Emergency maintenance
EM requests raised the moment a machine stops, with downtime measured from the report to the restart.
Root cause failure analysis
Standardised failure modes and causes per equipment, recorded on the work order — the basis for Pareto and repeat-failure reports.
Spare parts
Part nameplate and coding, allocation to equipment, consumption logged per work order, and cost reported per part and per machine.
Workforce management
Personnel records, skills, work groups, and man-hour reporting per person, per crew and per piece of equipment.
Suppliers & contractors
Contractor records by discipline, work assigned out, and a history of everything each one has carried out.
User workspace
Every person and every crew opens a personal queue — the EM and PM work assigned to them, and nothing outside their scope.
Access levels
Unlimited users with permissions set per person and per section, changed by an admin at any time.
KPIs
MTBF, MTTR, MTTF, PM compliance percentage, EM trend and equipment availability, calculated continuously.
Maintenance cost
Man-hour cost, spare part cost and contractor cost recorded per work order and totalled per machine and per period.
Reports & dashboard
Pareto of worst offenders, repeat failures, downtime ranking, open requests and overdue PM — on one management dashboard.
A workspace built around the equipment tree.
What stopped, what is overdue, and what it is costing.
Open work orders, overdue PM activities, emergency maintenance trend, downtime by machine and cost by category — one page, live, filtered by plant, line or crew.
- PM compliance percentage against the plan, continuously
- Pareto of the equipment causing the most downtime
- Jump from any figure straight to the work orders behind it
The equipment tree, from the plant down to the bearing.
Group equipment into families — pumps, electric motors, cranes, valves, compressors — then build an unlimited hierarchy beneath each location. Every machine carries its nameplate, its standard activities, its failure modes and its documents.
- Equipment families with shared activities and failure modes
- Standard coding and technical nameplate per machine
- Manuals, drawings and datasheets attached to the record
Plan a year of PM, against the crew you actually have.
Attach standard activities to each equipment family, set the interval by calendar or by running hours, and Servisa builds the dated plan and raises the alert ahead of the due date. Balance a week across your crews without losing the plan underneath.
- Intervals by time or by equipment running hours
- Alert lead time set per activity
- One checklist can cover several machines in a single visit
What every stoppage actually cost you.
Man-hours, spare parts and contractor charges are logged on the work order as the job is done. Totalled per machine and per period, they show you which equipment is quietly consuming your budget — and the failure analysis tells you why.
- Man-hour, spare part and contractor cost per work order
- Cost accumulated per machine, line and period
- Failure mode and root cause recorded on every breakdown
- Pareto of the equipment with the most failures
A shop-floor app the crew will actually open.
Scan the QR code on the machine and its nameplate, checklist and failure history are on the phone. Report a stoppage from the line, complete the PM checklist, log the parts you fitted — offline if the plant has no coverage.
From the equipment tree to a falling failure rate.
Equipment tree
Families, hierarchy, coding and technical nameplate.
Standard activities
PM checklists and failure modes per family.
PM planning
Intervals by time or running hours, with alerts.
Request & work order
Routed to the crew, executed, reported on site.
Cost & cause
Man-hours, parts and root cause recorded.
Analyse & improve
MTBF, MTTR and Pareto drive the next interval.
What plants get out of it — and why they stay.
Measured across 500 industrial sites over their first two quarters. None of this needs a consultant on site.
Less emergency work
EM share of total work orders, once PM activities are standardised and actually planned.
Less downtime
Unplanned stoppage hours on critical equipment.
Longer MTBF
Mean time between failures on the equipment that used to fail most.
Lower maintenance cost
Spare parts, man-hours and contractor spend combined.
One equipment record
One system replaces the spreadsheets, the notebook and the whiteboard.
Maintenance teams that stopped firefighting.
Our EM share was over half of all work orders. Once the equipment tree and the standard activities were in, planned work took over — and the pumps that used to fail monthly now run a full quarter.
The failure analysis reports changed the argument. I can show which machine caused the most downtime and why, instead of asking for budget on instinct.
Man-hours and spare parts are now recorded against the machine. For the first time I know what each line actually costs us to keep running.
Priced by plan, not by how much equipment you own.
Unlimited equipment, unlimited spare parts and unlimited users on every plan. You choose the module set, not a per-asset licence.
Trial
Evaluate it on one line before committing.
- Equipment tree and nameplate
- PM planning
- Work requests and work orders
- Basic reports
Base
The sixteen core modules for a single site.
- All sixteen base modules
- RCFA and failure analysis
- KPIs: MTBF, MTTR, MTTF
- Spare parts and man-hour cost
- Unlimited users and access levels
Plus
Management reporting and a work calendar on top.
- Everything in Base
- Management dashboard
- Work calendar
- Maintenance cost analysis
- Implementation consulting
Advanced
Multi-site groups, mobile and notifications.
- Everything in Plus
- Mobile and tablet UI
- SMS and push notifications
- Multi-organisation for holdings
- Equipment QR code scanning
The questions every maintenance manager asks first.
Something else — talk to a specialist.
The software is the short part; collecting the equipment data is the real work. We provide free training and consulting for building the equipment tree, the coding system and the nameplate records, so the data you enter is structured correctly the first time. Most sites run their first planned PM within weeks, not months.
No. Servisa is equipment-centric rather than industry-specific, so it adapts to any plant and any machine. It is in use across petrochemical, steel, cement, power, mining, food and pharmaceutical sites.
The modules follow ISO 14224 for reliability and maintenance data collection and exchange, and ISO 55001 for physical asset management. That is what makes failure and reliability data comparable between your own sites.
Yes. There is provision for reading and writing data to any database, so equipment, personnel, spare parts and cost data can move between Servisa and your existing systems without a hard limit on format.
PM is planned work done to prevent a failure. CM is corrective work aimed at the root cause so the same failure does not recur. EM is emergency work after a stoppage. PdM is condition-based — vibration, thermography, oil analysis — used to predict a failure before it happens. Servisa plans and reports on all of them separately.
No. The mobile app captures work orders, checklists, readings, photos and failure reports on the device and syncs when it reconnects — which matters inside plants where coverage is unreliable.
Ready to see it on your own equipment?
Book a demo session and we will walk through the modules, the reports and the pricing against your own plant and your own failure history.